Returns & Refunds Policy
Due to the nature of custom-made products, we ONLY accept returns & exchanges on faulty products. Lithouse Number Signs will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of Lithouse Number Signs .
- All custom signs are FINAL. They are handcrafted and made for the precise purpose and will of the buyer. Our team fix and connect those sign by hand. Therefore, your custom sign could not be 100% matching with mock-up. We believe all craft item is unique.
- The color of our custom product from our website or mock-ups for reference only.
We do not accept cancellations once your order is placed. Unwanted or incorrect orders cannot be canceled.
If your item arrives damaged or defective, please contact our support team at info@lithousenumbersigns.com and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.
We do not accept return for any reason. We will send replacement if the item is defective after received. If a replacement has been approved, Lithouse Number Signs will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.
If you have any questions regarding our Returns Policy for a neon sign or standard design, or would like to start a Return or Exchange, please contact us at info@Lithousenumbersigns.com.
Lithouse Number Signs provides a 12 month warranty on all led signs which covers electrical components when used appropriately. The resolution for the defective sign will depend on the source of the fault and will be determined between Lithouse Number Signs and the customer.
Warranty Coverage for Hard Wired & Installed Signs:
Lithouse Number Signs is not responsible for any costs incurred during installation of your neon sign. If you sign is a presumed fault, we will request pictures and videos for diagnostic purposes. You may be required to send the sign to us for replacement or repair. If you have already installed and/or hardwired, Lithousenumbersigns have no responsibility for any costs incurred during reinstalling and uninstalling. If your sign is hardwired by an electrician, it is at our sole discretion to decide if the fault occurred is under our 12 month warranty.
